Frequently Asked Questions

How do you clean the Bassinest™ Swivel Sleeper?

The sides of Bassinest Swivel Sleeper are made from 100% polyester material that easily wipes clean with a damp cloth. The removable, coordinating fitted sheet is machine washable.  Do not use bleach. Do not machine wash mattress. Do not use harsh or abrasive cleaners.


Is the mattress waterproof?  How do I clean it?

Yes, the mattress is waterproof. The mattress should be cleaned regularly by using a mild cleaning solution and a damp cloth. Do not use bleach. Do not machine wash mattress. Do not use harsh or abrasive cleaners.  Rinse clean with water to remove residue. Allow to dry completely before replacing sleep pad and/or use.


What if it breaks, or I need replacement parts?

If something on the Bassinest Swivel Sleeper breaks, please discontinue use and contact us at 888-999-HALO or to discuss replacement or repair.


What is the warranty?

The Bassinest Swivel Sleeper is covered by a one-year limited warranty.  View Warranty Details.


How can I completely remove any adhesive residue left from decals or stickers on the Bassinest Swivel Sleeper fabric?

If you find there is residue left on the fabric after you’ve removed all stickers, we recommend that you use a piece of packing tape and rub it (sticky side down) over the area of the fabric with excess residue.  This should remove any excess adhesive.


The Bassinest is not staying at the desired height.  What can I do to keep it from moving down?

A small amount of lubricant is used during assembly.  There may be a slight residue remaining on the Bassinest stand/tower.  Please try using a cloth and a cleaner like Windex to wipe any remaining lubricant on the tower.  (Please do not use any wipe or cleaner containing Aloe or moisturizer, however).  Wipe the tower with the towel to clean excess lubricant.  It might take a second round of wiping after reducing the height and putting it back up again, but this should resolve the issue.